Returns and Guarantees
We constantly strive to provide a great, friendly delivery and collection service.
Returns & Satisfaction Guarantee
CHILLAXX.co.uk is committed to quality products and your satisfaction is 100% guaranteed!
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible.
Any item (excluding bespoke or personalised items) may be returned for any reason within 28 days of the date of despatch so long as it remains in a saleable condition.
Should the product prove to be faulty or the wrong item has been delivered please notify us within 7 days.
Please contact us before sending back any product and ensure that you include a note with any return/exchange which includes your name, order number, address, telephone number and reason for return/exchange. Please also note which product you would like in exchange if this is the reason for your return.
The most common reason for returns is that the beanbag proves to be bigger than imagined or the colour doesn't quite go with your decor! We include dimensions and colour swatch images for all of our bean bags, along with visual size guides where possible and free fabric samples, but just in case you receive your bean bag and it's not quite right we're here to help.
Need a different colour / fabric?
All you'll need to do is send us back your original cover (for most covers you'll be able to send it fairly inexpensively with Royal Mail) and we'll then send out your new cover upon receipt of the original - It's that simple!
Need a different size?
If you need a larger size we will normally ask you to send us back the original cover, pay the price difference between the original and larger bean bag, and we'll then send out the larger cover plus the extra beans required.
If you need a smaller size you can either send us back the original cover plus the surplus beans and we'll then send out the smaller cover and refund the difference, or you can keep the extra beans as top ups to use in the future and we'll deduct the value of these (currently £5 per sack) from the refund amount. We recommend contacting us to discuss downgrades so that we can work out the best option for you!